You can call the Bank Saqu App Contact Center at 1500388 / 021 3000 3388 or via email to dibantu@banksaqu.co.id

How to contact Bank Saqu App Contact Center? 

Our Contact Center is ready to serve 24 hours a day

What is the operational hour of Bank Saqu Contact Center? 

Our headquarters are located at:Jl. Tiang Bendera III No. 26 - 32Jakarta 11230&nbsp;But for those of you who are located outside Jakarta, don't worry, you can still access all of its services through the application.

Does Bank Saqu have physical branches?

Here's how we handle customer complaints at Bank Saqu App:1. Customer submits a complaint2. Bank receives a complaint and verifies customer information3. Customer gets the complaint number4. Bank resolves the issue and delivers the customer's settlement results.&nbsp;Additional information regarding the complaint resolution SLA:- Oral complaints have an SLA of 5 working days- Written complaints have an SLA of 10 working days

How does Bank Saqu handle customer complaints?

Here's how we handle customer complaints at Bank Saqu App:<ol><li>Customer submits a complaint</li><li>Bank receives a complaint and verifies customer information</li><li>Customer gets the complaint number</li><li>Bank resolves the issue and delivers the customer's settlement results.</li></ol>Additional information regarding the complaint resolution SLA:<ul><li>Oral complaints have an SLA of 5 working days&nbsp;</li><li>Written complaints have an SLA of 20 working days</li></ul>

Customer Support

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