Bank Saqu Debit Card is a GPN debit card from Bank Saqu that can be used to conduct online transactions as well as offline transactions domestically. The balance on Bank Saqu Debit Card will be linked to the balance in one of your Saku.

What is Bank Saqu Debit Card?

You can use Bank Saqu Debit Card for cash withdrawals, fund transfers via ATMs, and shopping transactions through merchants/EDC.

Where can I use Bank Saqu Debit Card?

Yes, as long as the account is still in active status.

Can I use my debit card if my account has never been used?

<ol><li>Open Bank Saqu app</li><li>Enter your password&nbsp;</li><li>Click ""Kartu"" in the lower left corner of the page</li></ol>

How do I visit Bank Saqu Debit Card page?

Applying for a Bank Saqu Debit Card can be done via the Bank Saqu application in the following way:<ol><li>Visit Bank Saqu Debit Card page</li><li>Click ""Buat"" to start Bank Saqu Debit Card application process</li><li>Click ""Lanjut"" after reading the Bank Saqu Debit Card features</li><li>Click the “Nama pemegang kartu” column to see the available name options</li><li>Select one of the name options available to print on Bank Saqu Debit Card</li><li>Select one of Saku that will be connected to Bank Saqu Debit Card</li><li>Click ""Ubah"" to adjust Bank Saqu Debit Card delivery address</li><li>Complete the delivery address where the Bank Saqu Debit Card will be sent</li><li>Click ""Lanjut"" after completing all the information to continue the application process</li><li>Check the application information again and click ""Lanjut"" to continue the process</li><li>Click ""Konfirmasi"" if all the information is correct</li><li>Information that Bank Saqu Debit Card request is being processed will be displayed on the Kartu page.</li></ol>

How do I apply for Bank Saqu Debit Card?

No, the cost of making a Saqu Bank Debit Card is free for the first request. For the 2nd request and thereafter, an additional fee will be charged.&nbsp;

Is there a fee for creating Bank Saqu Debit Card?

For deliveries in the Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) areas, if there are no problems, you can receive the Bank Saqu Debit Card as soon as 3 working days, starting from the date of card delivery.If you are outside Jabodetabek, the earliest is within 7 working days, starting from the date of sending the card.&nbsp;

How long does it take to process a Bank Saqu Debit Card request?

The Bank Saqu Debit Card will be sent to the address listed on Bank Saqu application. You can track card delivery and estimate when your Bank Saqu Debit Card will arrive via the Bank Saqu application

How do I receive a Bank Saqu Debit Card?

Yes, the recipient of your debit card can be someone else such as family members, baby sitter/ART, security guard, staff, receptionist and mailroom.

Can someone else replace me as the recipient of my debit card?

You can check the card delivery independently via Bank Saqu application or enter the card delivery receipt number. The card delivery receipt number can be seen in the card delivery status menu.

Can I check delivery independently?

Customers can contact the Bank Saqu Contact Center for further information regarding Bank Saqu Debit Card delivery.

What if my card fails to send?

Please contact the Bank Saqu contact center and provide an explanation regarding the problems experienced.

What if I encounter problems while using my debit card?

You can apply for a card replacement through the application if the debit card is swallowed by an ATM machine. Costs incurred for the card replacement will be your responsibility.

What to do if the debit card is swallowed by an ATM machine?

Bank Saqu Debit Card activation can be done in the following ways:<ol><li>Visit Bank Saqu Debit Card page&nbsp;</li><li>Click ""Aktivasi Sekarang"" to start the Bank Saqu Debit Card activation process&nbsp;</li><li>Enter the last 4 digits of the Bank Saqu Debit Card number on the back of the Bank Saqu Debit Card&nbsp;</li><li>Enter Application security PIN to verify your activity​&nbsp;</li><li>Enter 6 digits for the Debit Card PIN and confirm again​&nbsp;</li><li>After the PIN is created, the Bank Saqu Debit Card activation process has been successful​</li></ol>

How do I activate a Bank Saqu Debit Card?

You can manage Bank Saqu Debit Card transactions in the following ways:<ol><li>Visit Bank Saqu Debit Card page&nbsp;</li><li>Click the ""Atur Batas Transaksi"" menu to start setting transaction limits&nbsp;</li><li>Determine the transaction limit for each type of transaction you want to adjust</li></ol>

How do I set the Bank Saqu Debit Card transaction limit?

You can set a daily withdrawal limit of up to Rp15,000,000

What is the maximum daily withdrawal amount limit?

Sure, you can reset the PIN in the following way:<ol><li>Visit the Bank Saqu Debit Card page&nbsp;</li><li>Click ""Ubah PIN Kartu"" to change the Bank Saqu Debit Card PIN&nbsp;</li><li>Enter the application security PIN to verify your activity&nbsp;</li><li>Enter 6 digits for the Bank Saqu Debit Card PIN and confirm again&nbsp;</li><li>PIN Debit Card has been replaced with a new 6 digit PIN​</li></ol>

Can I change my Bank Saqu Debit Card PIN?

You can only have one active Bank Saqu Debit Card

How many Bank Saqu Debit Cards can I have?

Of course, you can temporarily lock your card via the Bank Saqu application in the following ways:&nbsp;<ol><li>Visit the Bank Saqu Debit Card page&nbsp;</li><li>Click ""Kunci Kartu Sementara""&nbsp;</li><li>Read the information regarding temporary card lock carefully&nbsp;</li><li>Click ""Lanjut""</li></ol>

Can I temporarily lock my Bank Saqu Debit Card?

During the temporary card lock period, you cannot use the card for all transactions (transactions via ATM, including cash withdrawals or cash deposits, merchant transactions, and other transactions).

What happens if I temporarily lock my Bank Saqu Debit Card?

You can unlock a temporarily locked card in the following ways:&nbsp;<ol><li>Visit the Bank Saqu Debit Card page&nbsp;</li><li>Click ""Buka Kartu Terkunci""&nbsp;</li><li>Read the information regarding unlocking the temporary card carefully&nbsp;</li><li>Enter the security PIN</li></ol>

How do I unlock a temporarily locked card?

Bank Saqu Debit Card can be blocked permanently in the following way:&nbsp;<ol><li>Visit the Bank Saqu Debit Card page&nbsp;</li><li>Click ""Blokir Kartu Permanen""&nbsp;</li><li>Read the information regarding permanent card blocking carefully&nbsp;</li><li>Click ""Blokir Kartu""</li></ol>

How do I block a Bank Saqu Debit Card permanently?

If reported, the physical card can no longer be used and will automatically not be connected to Saku.

What happens if I permanently block my Bank Saqu Debit Card?

Yes, you can change the connected Saku by clicking "Ganti" in the Bank Saqu Debit Card Details section

Can I change the linked Saku?

Please contact support team through the application to deactivate your current debit card, then you can apply for a card replacement through the application if the debit card is lost or stolen. Costs incurred for the card replacement will be your responsibility.

What if my debit card is lost or stolen?

Bank Saqu Debit Card will be automatically deactivated when it reaches the expiry date. If you want to create a new card, you can click "Ganti Kartu" on the Cards page.

How do I replace an expired Bank Saqu Debit Card?

You can view transaction history via the Bank Saqu application in the following way:&nbsp;<ol><li>Go to Home&nbsp;</li><li>Click ""Kartu Debit Bank Saqu""</li><li>Click ""Riwayat""</li><li>Transaction history has been displayed</li></ol>Transaction History only shows transactions for the last 30 days. You can access the e-statement to see a more complete history

How do I view the transaction history of my Bank Saqu Debit Card?

You can dispute a transaction by opening the Bank Saqu Debit Card transaction receipt page for the transaction you want to dispute and filling in the required information.You can contact Bank Saqu's Contact Center for more information on disputing Bank Saqu Debit Card transactions.

How do I dispute a Bank Saqu Debit Card transaction?

There is no fee when you first file a dispute. However, if after filing the dispute you still need an appeal or further investigation, such as accessing Closed-Circuit Television (CCTV) recordings, you may be charged a fee for these services. The details of the fees will be communicated to you through a method or medium determined by the Bank before any further action is taken.

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