ProxyID is a unique identifier for your Bank Saqu App account using a registered mobile number or email.To set up a Proxy ID in Bank Saqu App, you can follow these steps:<ol><li>Go to the "Akun Saya" section on the main page</li><li>Select "Pengaturan".</li><li>Choose "Pengaturan BI-FAST".</li><li>To register a mobile number or email:<ul><li>Slide the on/off button to the right and verify the security PIN. If successful, the status will change to "Terdaftar" and the on/off button will turn blue</li><li>Repeat the same process for an email address.</li></ul></li></ol>

What is Proxy ID, and how do I register a Proxy ID?

Yes, you can. To cancel a registered Proxy ID:<ol><li>Go to "Pengaturan BI-FAST"</li><li>Slide the on/off button to the left and verify the security PIN. If successful, the status will change to "Belum Terdaftar" and the on/off button will turn red<ul><li>Repeat the same process for an email address.</li></ul></li></ol>

Can I cancel the registered Proxy ID?

You can port your Proxy ID to Bank Saqu App. Follow these steps to do so:<ol><li>Go to "Pengaturan BI-FAST".</li><li>Register your mobile number or email by sliding the on/off button to the right and verifying the security PIN.</li><li>If your mobile number or email is already registered at another bank, a pop-up will appear. You can click "Lanjut"</li><li>If successful, the status will change to "Terdaftar" and the on/off button will turn blue.</li></ol>

What happens if I have registered Proxy ID at another bank?

BI-FAST is a feature for national retail payments. You can make payments in real-time, safely, efficiently, and available at any time.

What is BI-FAST?

No fee! No transaction fee will be charged for BI-FAST transactions through Bank Saqu App.

How much does it cost to make a transfer through BI-FAST?

You can transfer a minimum of Rp10,000 and a maximum of Rp150,000,000 in a single BI-FAST transaction. The daily limit for accumulated funds transferable with the BI-FAST is Rp300,000,000.

What is the minimum or maximum limit for transfers using BI-FAST?

You cannot transfer more than IDR 300,000,000 in one day through BI-FAST or RTOL. You will need to wait until the next day to make another transfer.

Can I transfer more than Rp300,000,000 in a day using BI-FAST or RTOL?

The daily transaction limit is Rp300.000.000, but you can adjust your daily transaction limit on the Bank Saqu App as follows:<ol><li>Click the "Akun Saya" icon in the upper right corner of the main or home page.</li><li>Click the "Pengaturan" icon.</li><li>Click the "Batas Transfer Harian" icon.</li><li>Set the daily and transaction limits by entering your limit (max amount Rp300.000.000).</li><li>Verify the security PIN.</li><li>You will receive a notification if the transfer limit is successfully updated.</li></ol>

What is the maximum daily transaction limit?

There is no time limit when you want to make a fund transfer in Bank Saqu App.

Is there a time restriction for fund transfers?

Sure! You can make a fund transfer at any time on the Bank Saqu App.

Is it possible to transfer funds at any time?

Sure! Funds are transferred in real-time. The recipient will receive the transferred funds in just seconds. If there's a failure, the refund will be processed on the next business day.

Is fund transfer possible in real-time?

Check account transactions to confirm that funds are not debited if the transaction fails. If the fund is debited and not refunded to the account, call the Bank Saqu App Contact Center at 1500388 / 021 3000 3388 or via email to dibantu@banksaqu.co.id.

What if the BI-FAST or RTOL transaction page goes blank or shows an error?

You can call the Bank Saqu App Contact Center at 1500388 / 021 3000 3388 or via email to dibantu@banksaqu.co.id.

What should I do if my balance has been deducted, but the transaction failed?

What should I do if the transaction is successful but the funds are not received by the recipient bank?

Unfortunately, for now, Bank Saqu App does not have ATM.

Does Bank Saqu App have ATM?

Bank Saqu App is working on a Debit Card to make your transaction easier. So stay tuned for updates from Bank Saqu App.

Does Bank Saqu App have a debit card?

How to withdraw funds using the Bank Saqu App Debit Card?

How to view My Favorite (Payee) list<ol><li>Click "Kirim &amp; Bayar" on the top of the home page</li><li>Click "Favorit Saya"</li></ol>

Where can I see My Favorite (Payee) list?

You can add as many people as you want to "Favorit Saya" (Payee) list.

How many people from the Bank Saqu app and other banks can I add to "Favorit Saya" (Payee)?

Yes, you can. Here's how:<ol><li>Go to the "Daftar Favorit" page</li><li>Swipe left on the box containing the person's name that you want to delete</li><li>Tap the "Hapus" icon if you're sure</li><li>If successful, the person you selected will disappear from the&nbsp; Favorit Saya (Payee) list.</li></ol>

Can I delete other person name from My Favorites list (Payee)?

A fund transfer using RTOL costs IDR 6,500.

How much does it cost to transfer using RTOL?

In one transaction, the amount of funds that can be transferred using RTOL ranges from a minimum of IDR 10,000 to a maximum of IDR 50,000,000. The maximum amount that can be transferred per day using RTOL is IDR 300,000,000.&nbsp;

Payment

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